Last Updated: 11 June 2026

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1. About mello

mello is located in Corsham, UK, providing yoga instruction, classes, and holistic health services, including reflexology treatments. We act as the 'Data Controller' of the personal information you provide to us. If you have any questions regarding your personal data, you can reach us at hello@mellohealth.co.uk​

 

2. Information Collected and How It's Collected

mello collects and processes personal data to provide you with safe, professional services. This includes:

• Identity & Contact Data: Your name, date of birth, address, email, and phone number.

• Emergency Contact Data: The name and phone number of a trusted person to contact in an emergency.

• Transaction & Payment Data: Details of bookings, memberships, or treatments you purchase. (Note: Payment processing is handled securely by third-party gateways; we do not store your credit card details).

• Technical & Usage Data: Information collected automatically when you visit our website, such as your IP address, browser type, and how you interact with our pages.

 

Special Category Data (Health Consultation Forms)

Because yoga and reflexology are physical and therapeutic practices, mello is legally and professionally required to collect sensitive health information. This data is collected via our Health Consultation Forms. This data may include:

• Current medical conditions, chronic illnesses, or recent surgeries.

• Medication details and physical injuries.

• Pregnancy status.

• Lifestyle factors (e.g., stress levels, sleep patterns) to tailor reflexology treatments and yoga guidance.

 

3. Lawful Basis for Processing Your Data

Under the UK GDPR, we rely on the following lawful bases to process your information:

• Contractual Necessity: To manage your bookings, process payments, and deliver the classes or treatments you register for.

• Legitimate Interests: To send you class changes, operational updates, and look after the security of our website.

• Consent: For sending you marketing newsletters or promotional offers, which you can opt-out of at any time.

• Explicit Consent (For Health Data): By filling out our physical or digital Health Consultation Forms, you give your explicit consent for us to store and use this health data. This is strictly necessary to ensure your physical safety and to adapt yoga modifications or reflexology pressure points to your specific medical history.

 

4. How Your Data is Shared

Your privacy is important to us; we never sell or rent your information. We only share your data with trusted partners required to run our business:

• Booking and Business Platforms: Secure systems used to schedule your classes and appointments (e.g., Wix Bookings and Stripe).

• Email Marketing Tools: If you consent to receive marketing from us.

• Professional Duty: If required by law, legal authorities, or our professional insurance provider in the event of a claim.

 

5. Data Retention Period

We only store your data for as long as necessary. However, health practitioners are subject to strict professional insurance and legal constraints:

• Adult Records: In accordance with UK holistic insurance mandates, all client records, health consultation forms, and treatment history notes will be securely stored for 7 years after your final treatment or class.

• Minors' Records: If we treat anyone under 18, their files must be kept for 7 years after they turn 18 (until their 25th birthday), or until their 26th birthday if they were 17 at the time of treatment.

 

6. Wix Cookie Policy

Our website is built on the Wix.com platform. Wix automatically deploys cookies to ensure our site works safely and efficiently.

 

What are Cookies?

Cookies are small text files placed on your device to collect standard internet log and visitor behaviour information.

 

Types of Cookies We Use

By default, Wix splits the cookies used on our website into two main frameworks:

• Essential Cookies: These are strictly necessary for security, system administration, anti-fraud protection, and allowing you to securely log in or use the booking checkout. These cannot be turned off.

• Non-Essential Cookies (Functional, Analytics, and Marketing): These are only deployed if you choose to accept them via our cookie consent banner. They include tools like Wix Analytics or Google Analytics (to see how people find our site) and third-party apps from the Wix App Market.

 

How to Manage Cookies

When you first visit our site, a cookie consent banner will ask for your preferences. You can accept all, decline non-essential cookies, or adjust your settings at any time using the cookie widget on our site. Alternatively, you can modify your web browser settings to block cookies completely. Learn more about managing cookies at All About Cookies.

 

7. Your Legal Rights

Under UK data protection law, you have rights regarding your personal information, including:

• The right to access copies of the personal data we hold about you.

• The right to rectify inaccurate or incomplete health or contact records.

• The right to request erasure of your data (subject to our 7-year insurance obligation to retain health consultation details).

• The right to withdraw consent for marketing emails instantly via the "unsubscribe" link.

 

To exercise any of these rights, please contact us at hello@mellohealth.co.uk

 

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

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